Returns Policy


Changed your mind?
Not right for your needs?
That’s ok, it happens.
 

From time to time, you may purchase an item that wasn't quite what you intended.

To make life easy, we provide an exchange or refund of purchase price on any item that is returned in its original condition with original packaging within 60 days of purchase.


Easy 60 Days "Peace-of-Mind" Returns

All full priced items can be returned within 60 days of purchase for an exchange or refund.

In order to take advantage of this, you should

  1. contact us to have a quick chat about your purchase;
  2. we will send you an email with easy-to-follow instructions;
  3. return the product to us in the same condition as received and with all original packaging intact.

Once we have received the returned goods, we will inspect the goods. 

If we consider any returned product to be unsuitable for resale, we may reject the return and not give a refund.

You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us, because the returned products are your responsibility until they arrive at our warehouse.

Please include all original packaging with the product being returned.

In the same way physical stores don't cover your transportation cost to visit them, you are also responsible for all costs incurred to return the goods to us, and the refund of the purchase prices does not include any original shipping/postage or insurance costs from delivery of the goods.

Our 60-day returns policy does not apply to Gift Certificates. Goods purchased using Gift Certificates are covered by the 60-day returns policy.


Refunds

We will issue a refund for the price you paid for the products promptly after we receive the returned item(s).

All products must be in an undamaged, unused condition and with original packaging for you to be able to return them. 

If the returned goods do not meet the criteria, a refund will be declined and we will return the products to you.

For full details of our returns policy, please refer to our terms & conditions.


Defective Products

If you think a product has a manufacturing fault when it arrives, please contact us within 24 hours of receiving it and we will assist you with organising a warranty claim to return the product and obtain a repair, replacement or refund at our discretion.

After receiving and examining the product, we will confirm by email whether the fault was manufacturing or external.

Depending on factors like stock availability, we will either organise repair, or issue a refund for the price you paid for the product or provide a replacement at our discretion.

In order to take advantage of the Defective Returns, you should

  1. contact us to have a quick chat about the issue;
  2. we will send you an email with easy-to-follow instructions;
  3. return the product to us in the same condition as received and with all original packaging intact.

You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. 

Please include all original packaging with the product being returned.

In the same way a physical stores don't cover your transportation cost to visit them, you are also responsible for all costs incurred to return the goods to us, and the refund of the purchase prices does not include any original shipping/postage or insurance costs from original delivery of the goods.

For full details of our damaged goods policy, please refer to our terms & conditions.


Contact Us

If you have any questions about cancellation or returns, please contact us via our contact form or phone 1300 88 11 59 or email [email protected]